Complete Video Case Study: MacFarland discusses his experience with Response Time, Managed Services, Business Growth, and the Allworx Phone System. (4:32)
MacFarland Case Study
Mr. MacFarland’s business needed a computer repaired. He looked for an IT company geared to support small businesses. MacFarland liked John’s quick response time and affordability.
New Communication System Reduces Headaches, Eliminates Delays, Results in More Sales
Next, he asked John Horger, owner of CJ Tech Solutions if he had an answer for juggling two busy cell phones. By the time MacFarland could answer voice mails, prospects had already moved onto the competition where they could get an immediate response. This cost him a great deal of lost business. John showed MacFarland how he could easily port his current cell number to an expandable and cost effective Allworx phone system. Incoming calls could be instantly routed from his office to any field technician for an immediate response. The new communications system has reduced headaches, eliminated response delays, and has resulted in more sales.
Using the Best of Technology to Expand Small Business
As MacFarland’s business continues to grow, so has his need for space, and salespeople. Once again CJ Technical Solutions was called upon to wire a newly leased office, for computers and phone lines. Within one day John had MacFarland’s new salesperson up and running. As MacFarland says, “I don’t know anything about IT. CJ Technical Solutions allows my small growing business to use the best of technology to maintain, and expand my business, minus the big price tag.”
Complete video case study. Small business owners discuss initial problems with email, servers, phone systems, computers, and how John Horger's team addressed the issues and continue to save the company money.
Notary Bonding Case Study
The Notary Bonding’s email services were causing repeated customer nightmares. John Horger and his team were recommended to investigate the communication breakdown. After a thorough assessment, the issue was revealed within the email host service. Their email services were moved to Mr. Horger’s more reliable and less expensive hosting service. This action cleared up the problem and restored reliable customer communications.
Aging Technology: Reduced Business Interruptions & Improved Network Reliability
With aging computers, occasional breakdowns, and increasing potential for business interruptions, John Gallagher, President of Notary Bonding asked Mr. Horger to assess and improve the health of their systems and network.
Mr. Horger’s team custom built more reliable, expandable, and upgradable computers. He did it for around the same price as name brand systems. Mr. Horger and his team also replaced and updated servers (central control of email, file sharing, access to Internet, security, manage data backup, etc.). This gave Notary Bonding a more robust, state-of-the-art computer system with fewer customer complaints and less headaches.
Upgrading: the Heart of Customer Communication
As Notary Bonding’s national presence grew, so did their call volume. The old system was maxed out. There was not enough capacity to add more phone lines. Their previous phone system lacked features to handle call volume, queuing (keeping customers on the line until an agent is available), and couldn’t handle schedules. Even as a name brand phone system, their previous phones were breaking down on a regular basis causing chaos, lost business, and accumulating service fees.
Mr. Horger recommended and installed the Allworx system. This phone system gave them the call queuing capability improving customer service; Improved scheduling of custom messaging, call routing based upon open and close times, holidays etc., and eventually remote phones for branch offices. The client is very happy with it to this day. Check out the videos.
How System Problems Are Now Headed Off, Before Notary Bonding Even Knows They Exist
When network and system issues arise, instead of sending out a technician as was done before, Mr. Horger recommended Managed Services. This service is more cost effective because it allows Mr. Horger’s team to monitor the health of each computer and server—remotely. This system allows issues to be fixed before the client even knows there’s a problem. In most cases it eliminates the cost of a technicians’ site visit. This saves Mr. Gallagher’s small business a great deal of money and to this day brings him peace of mind, even when he’s out of town on vacations.